Shipping policy
Last Updated: September 2026
At Lotus & Conch Atelier, every order is carefully prepared, quality-checked, and packed to ensure it reaches you in excellent condition.
Order Processing
Orders are typically processed within 2–5 business days from the date of purchase.
During festive seasons, special launches, or periods of high demand, processing times may be slightly extended. In such cases, customers will be informed of any significant delays.
Shipping & Delivery
We currently ship across India.
Estimated delivery timelines are:
- Metro Cities: 3–7 business days
- Non-Metro Cities & Remote Areas: 5–10 business days
Please note that delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.
Order Tracking
Once your order has been dispatched, a tracking link and shipment details will be shared via email or SMS, wherever applicable.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
Any promotional free-shipping offers will be communicated on our website from time to time.
Delivery Address
Customers are requested to provide accurate shipping information at the time of placing an order.
Lotus & Conch Atelier shall not be responsible for delays, failed deliveries, or additional charges arising from incorrect or incomplete address details provided by the customer.
Damaged Shipments
Every order is packed with utmost care. In the unlikely event that your package arrives visibly damaged, we recommend taking photographs of the package before opening it and recording an unboxing video.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at atelier@lotusandconch.com with supporting photographs and order details.
Delays Beyond Our Control
While we strive to ensure timely deliveries, Lotus & Conch Atelier shall not be held liable for delays caused by courier partners, natural events, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.
Contact Us
For any shipping-related questions, please contact:
Lotus & Conch Atelier
Email: atelier@lotusandconch.com